1. Who we are
This policy explains how MISHEE (“we”, “us”) collects and uses your personal information when you use mishee.lk.
2. Information we collect
- Your name, phone number, email address and delivery address;
- your order details and order history;
- anything you tell us when you contact us, including about installation, warranty claims or support.
Payments are processed by our payment gateway.
3. How we use your information
- To process, dispatch and deliver your order;
- to send order confirmation and delivery details;
- to arrange installation, when you ask for it;
- to handle warranty claims and customer support;
- to send you marketing emails, if you have not opted out.
4. How we contact you
- WhatsApp: used only for order confirmation and delivery details. We do not send marketing messages on WhatsApp.
- Email: used for order information and for marketing. You can opt out of marketing emails at any time using the unsubscribe link in each email, or by contacting us at misheesrilanka@gmail.com.
5. Who we share your information with
- Our payment gateway, to process your payment;
- our delivery partner, Koombiyo Delivery, to deliver your order, if you choose delivery.
We do not share your information with anyone else, except where the law requires us to.
6. Your choices and rights
You may ask to see, correct or delete the personal information we hold about you, or opt out of marketing emails, by contacting misheesrilanka@gmail.com.
7. Security
We take reasonable steps to keep your information safe.
8. Changes to this policy
We may update this policy from time to time. The latest version is always on this page.